**Refund and Return Policy**

**Effective Date: 10/25/24**

Thank you for shopping with Kens Gift Shop! We want to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we are here to help with our straightforward refund and return policy.

**30-Day Return Policy**

We offer a 30-day return policy, which means you have 30 days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must meet the following criteria:

1. The item must be in its original condition, unused, and in the same packaging as you received it.
2. Any tags, labels, or accessories that came with the product must still be attached.
3. The item must be free from any signs of wear, damage, or alteration.

**Exclusions**

Certain items are non-returnable for hygiene and safety reasons, unless they are defective or damaged upon receipt. These items include but are not limited to:

– Personalized or customized products
– Digital Items
– Health and beauty products
– Gift Cards

**Return Process**

To initiate a return, please follow these steps:

1. Contact customer support by filling out the form below.
2. Provide your order number and a brief explanation of the reason for the return.
3. Our customer support team will provide you with a return authorization number (RA#) and instructions on where to send the item.

**Return Shipping**

Customers are responsible for the cost of return shipping unless the item received is defective or damaged. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

**Refund or Exchange**

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund or exchange. If approved:

– Refund: A refund will be processed to the original method of payment within 5 business days. Please note that it may take some time for the refund to appear on your credit card or bank statement.
– Exchange: If you prefer an exchange, we will ship the replacement item to you within 7 business days, and no additional shipping charges will apply.

**Contact Us**

If you have any questions or need assistance with your return, please contact our customer support team by filling out the form below.

Kens Gift Shop reserves the right to amend this policy at any time without prior notice. Please review this policy periodically for any updates or changes.

Thank you for choosing Kens Gift Shop for your shopping needs. We appreciate your trust in us!